LA Jewelers is a Jewelry Liquidation Storefront. All sales are final and items are sold as-is with no expectation of return or exchange. The buyer accepts the possibility of minor wear on the item do to warehouse handling. We do guarantee the quality, authenticity, and working condition of all items. In the event that a purchased item does not match the quality, authenticity, and working condition as described in the item description, send us an email at: email@example.com. If an exception is made, the buyer agrees to pay return shipping as well as a 20% restocking fee that will be deducted from any refund given. All returns need a RA number clearly listed on the surface of the box. If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.